First-Time Fix Rate (FTFR) is one of the clearest indicators of your shop’s overall health. It reflects how often a vehicle is diagnosed and repaired correctly the first time—without requiring a...

Recognizing employees in the auto repair industry isn’t just a nice-to-have—it’s essential for building a thriving, motivated team. Your technicians and service advisors work hard in a demanding...

You’ve got a technician who just isn’t cutting it. They’re making mistakes, customers are complaining, and other team members are picking up the slack. Now, you’re faced with a tough question: do you...

Your best technicians and service advisors aren’t just looking for a paycheck—they’re looking for a future. Without a clear career development plan, even your most dedicated employees may start to...

Do you ever feel like your shop’s performance could be better but can’t quite put your finger on what’s holding it back? Maybe customer complaints are creeping up, or tasks that should be routine are...

Effective, positive employee feedback is one of the best tools automotive shop owners and managers have to boost team engagement, performance, and skill development. If you want your shop to meet and...

Annual reviews are key to shop growth. They help you see where everyone stands and plan the path ahead. But what if you could get an even clearer – and measurable – picture? That’s where automotive...

Technician burnout can affect your team more than you might realize, so it's crucial to look for warning signs. Recognizing these signs early allows you to address the issue before it becomes a...

When you think about boosting your shop's performance, increasing your car count or average repair order might be the first things that come to mind. Of course, those are definitely areas you should...