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Performance

Auto Repair Shop Employee Recognition Ideas

Recognizing employees in the auto repair industry isn’t just a nice-to-have—it’s essential for building a thriving, motivated team. Your technicians and service advisors work hard in a demanding...

Performance

Firing vs Training Auto Technicians: When to Cut Ties and When to Invest

You’ve got a technician who just isn’t cutting it. They’re making mistakes, customers are complaining, and other team members are picking up the slack. Now, you’re faced with a tough question: do you...

Performance

Create a Career Development Plan for Your Auto Shop Employees

Your best technicians and service advisors aren’t just looking for a paycheck—they’re looking for a future. Without a clear career development plan, even your most dedicated employees may start to...

Performance

How to Conduct a Skills Gap Analysis

Do you ever feel like your shop’s performance could be better but can’t quite put your finger on what’s holding it back? Maybe customer complaints are creeping up, or tasks that should be routine are...

Performance

How to Give Constructive Feedback that Drives Results: Insights for Auto Shop Managers

Effective, positive employee feedback is one of the best tools automotive shop owners and managers have to boost team engagement, performance, and skill development. If you want your shop to meet and...

Performance

Using Automotive Training Software for Annual Reviews

Annual reviews are key to shop growth. They help you see where everyone stands and plan the path ahead. But what if you could get an even clearer – and measurable – picture? That’s where automotive...

Performance

Signs Your Auto Technicians Are Burnt Out

Technician burnout can affect your team more than you might realize, so it's crucial to look for warning signs. Recognizing these signs early allows you to address the issue before it becomes a...

Performance

How To Increase Your Shop's Performance

When you think about boosting your shop's performance, increasing your car count or average repair order might be the first things that come to mind. Of course, those are definitely areas you should...

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