Starting a new job in a busy auto repair shop can be daunting for any technician, no matter their experience level. Without a well-structured onboarding process, new hires might feel uncertain or...

Running an automotive shop comes with constant challenges: unexpected absences, seasonal surges, and skill gaps that can slow down operations. However, when you cross train technicians, you create a...

Recognizing employees in the auto repair industry isn’t just a nice-to-have—it’s essential for building a thriving, motivated team. Your technicians and service advisors work hard in a demanding...

Recruiting Gen Z successfully starts with understanding how this generation approaches work. Compared to millennials, they're more likely to join the trades, but the automotive industry isn’t always...

A great service writer keeps an auto shop running smoothly, but without proper service writer training, even the most organized shops can struggle. Service writers are the first person a customer...

You’ve got a technician who just isn’t cutting it. They’re making mistakes, customers are complaining, and other team members are picking up the slack. Now, you’re faced with a tough question: do you...

Your best technicians and service advisors aren’t just looking for a paycheck—they’re looking for a future. Without a clear career development plan, even your most dedicated employees may start to...

The modern automotive shop is a whole different world compared to what it used to be. As a shop owner, you’ve probably seen how your team—whether they’re technicians, service advisors, or other key...

If you've been trying to create an engaging training program, it shouldn't just be about teaching new skills—it must also be effective, memorable, and enjoyable. That’s why we’ve embraced...

Do you ever feel like your shop’s performance could be better but can’t quite put your finger on what’s holding it back? Maybe customer complaints are creeping up, or tasks that should be routine are...

Everyone on your team brings something different to the table. Their varying skills, experience levels, and even weaknesses make your team strong, but these differences can also make training a bit...

Artificial intelligence has made its way to automotive training, but probably not in the way you're imagining. While a lot of AI deals with content creation, the AI-driven algorithms behind Today’s...

Annual reviews are key to shop growth. They help you see where everyone stands and plan the path ahead. But what if you could get an even clearer – and measurable – picture? That’s where automotive...

Bill Nalu, a shop owner with over three decades of experience, was grappling with the ever-changing landscape of automotive technology and the need to maintain top-notch customer service. Frustrated...