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Assessments

The Benefits of Regular Employee Assessments in Auto Repair Shops

In the highly competitive auto repair industry, ensuring the success of your shop requires a dedicated and skilled workforce. Regular employee assessments play a crucial role in achieving this...

Efficiency

5 KPIs for Assessing Automotive Technician Performance

In the world of automotive repair, technician performance assessment stands as a pivotal practice that significantly impacts the success and reputation of a shop. It goes beyond merely tracking...

Training

The Benefits of Online Training for Automotive Technicians

In an era defined by rapid technological advancements and dynamic industry changes, the future of the automotive industry is becoming increasingly digital. As the complexity of vehicles continues to...

Assessments

5 Tips for Retaining Training Material: A Guide for Technicians

With ever-evolving automotive technology, you know the success of your shop hinges on your team's ability to retain and apply new information. Your technicians' expertise is the backbone of your...

Retention

8 Ways Auto Repair Shops Can Increase Customer Satisfaction

As an auto repair shop owner, you understand the critical importance of customer satisfaction in maintaining a successful business. Happy and satisfied customers not only keep coming back for their...

Team

The Ultimate Guide For Building a Stronger Team

Your team is the backbone of your shop, which means having a strong and skilled group of technicians and service advisors is vital for growth. Building a cohesive and high-performing team is not only...

Team

Keys to Retaining Your Best Technicians

As a shop owner, you know that finding top technicians is harder than it used to be. The tech shortage isn't going away any time soon, so it's critical to invest in the teams we already have. Your...

Data & ROI

5 Reasons to Measure Team Training ROI

Our industry is a competitive space, which means that shops need to be able to see real, meaningful returns on their investments — especially when it comes to team training. By understanding the...

Performance

How To Increase Your Shop's Performance

When you think about boosting your shop's performance, increasing your car count or average repair order might be the first things that come to mind. Of course, those are definitely areas you should...

Training

Tackle Your Tech Shortage: Developing Bench Strength Daily

While the technician shortage isn't exactly breaking news for our industry, its effects don't seem to be letting up anytime soon. The problem is complex, and unfortunately, a solution isn't on the...

Learning

Fighting the Forgetting Curve

Wouldn't it be great if you could retain everything you learn, the first time you learn it? Unfortunately that's not how most people's memories work, and we have the concept of the forgetting curve...

Training

Ratchet+Wrench Podcast: Today's Class Trains Techs Using an App

In this episode, David Boyes joins Ratchet+Wrench editor Chris Jones to talk about our company’s app, Today's Class, an online learning organization that has been supporting the automotive industry...

Training

A Classroom in Your Pocket [Ratchet+Wrench Feature]

If the popularity of language-learning apps indicates future success for mobile learning on the go, Today’s Class may be on to something. Headquartered in Birmingham, Alabama, Today’s Class focuses...

Training

TIA Partners with Today’s Class on New Training App

In pursuit of its continuing commitment to training and development, the Tire Industry Association (TIA) has announced a partnership with adaptive learning company Today’s Class. This mobile training...

Technology

Leverage Smart Phones to Maximize Technician Learning Potential

President of Today's Class, David Boyes and Director of Professional Services, Paul Pate sit down with Carm Capriotto of Remarkable Results Radio to discuss how to leverage smart phones to maximize...

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