In the world of automotive repair, technician performance assessment stands as a pivotal practice that significantly impacts the success and reputation of a shop. It goes beyond merely tracking...

In an era defined by rapid technological advancements and dynamic industry changes, the future of the automotive industry is becoming increasingly digital. As the complexity of vehicles continues to...

With ever-evolving automotive technology, you know the success of your shop hinges on your team's ability to retain and apply new information. Your technicians' expertise is the backbone of your...

As an auto repair shop owner, you understand the critical importance of customer satisfaction in maintaining a successful business. Happy and satisfied customers not only keep coming back for their...

Your team is the backbone of your shop, which means having a strong and skilled group of technicians and service advisors is vital for growth. Building a cohesive and high-performing team is not only...

As a shop owner, you know that finding top technicians is harder than it used to be. The tech shortage isn't going away any time soon, so it's critical to invest in the teams we already have. Your...

Our industry is a competitive space, which means that shops need to be able to see real, meaningful returns on their investments — especially when it comes to team training. By understanding the...

When you think about boosting your shop's performance, increasing your car count or average repair order might be the first things that come to mind. Of course, those are definitely areas you should...

While the technician shortage isn't exactly breaking news for our industry, its effects don't seem to be letting up anytime soon. The problem is complex, and unfortunately, a solution isn't on the...

Wouldn't it be great if you could retain everything you learn, the first time you learn it? Unfortunately that's not how most people's memories work, and we have the concept of the forgetting curve...

It's no secret the automotive industry is undergoing a shift — vehicle technology is rapidly changing, technicians are in short supply, and shops everywhere have been feeling the effects. This can...

Many automotive shops hold long training sessions for their technicians and service advisors periodically throughout the year. What if we told you this traditional model of training may not be the...

Early learning is necessary for humans to function in the world. We learn to walk, talk, share, and then read, write, and calculate. Compared to the learning we are capable of as adults; all of this...

In this episode, David Boyes joins Ratchet+Wrench editor Chris Jones to talk about our company’s app, Today's Class, an online learning organization that has been supporting the automotive industry...